What Intellova does and how it works

Most businesses run on a handful of separate tools — a CRM for sales, an accounting package, a rostering system, a support inbox, and so on. Each one holds part of the picture, but none of them talk to each other, so getting a single view of how the business is actually performing means exporting spreadsheets and stitching them together by hand.

Intellova solves this by unifying your data from all those tools into one place. We bring the information together into a single, dedicated database for your business, and then make it available as dashboards and analytics so you can see everything in one view — sales, cash flow, staffing, support load — without logging into five different systems or building spreadsheets.

In short: you keep using your existing tools as normal, and Intellova quietly pulls their data together so you can actually report on it.

Setup is managed — you don't need to be technical or connect anything yourself. When you come on board, our team connects your data sources for you. You tell us which tools you use (for example, your CRM and accounting software), and we handle the technical side of linking them to Intellova and getting your data flowing.

From there, your information lands in a dedicated database hosted on AWS in Australia — your data stays onshore, and your business has its own separate database rather than sharing one with other customers. Intellova keeps this database up to date by regularly refreshing it from your connected tools, so the numbers you see reflect your actual business rather than a one-off snapshot.

We then build your analytics and dashboards in Amazon Quick Suite, which is where you'll go to view and explore your data. You'll be able to see your combined information presented as charts and figures you can filter and drill into.

Once you're set up, there's very little for you to do — Intellova runs in the background. You'll continue working in your normal tools, and your dashboards will keep refreshing with the latest data automatically. When you want to check on the business, you simply open your dashboards in Amazon Quick Suite.

From time to time a data source may have trouble updating — for example, if a connected tool changes a password or has an outage. If a refresh can't be saved, Intellova still sends an email notification so you're never left guessing. If you receive one of these, you don't need to fix anything technical yourself: get in touch with us and we'll investigate and reconnect the source.

If you'd like to add a new tool, change what's reported on, or you have any questions about your data, contact the Intellova support team and we'll take care of it for you.