Reading your dashboards in Amazon Quick Suite

Your dashboards live in Amazon Quick Suite, which is where Intellova presents the analytics built on top of your unified data. When your account is set up, Intellova connects your tools (such as your CRM, accounting, rostering and support systems) and brings everything into a dedicated database hosted on AWS in Australia. You don't build the pipelines yourself — that's the managed part of the service — so by the time you log in, your dashboards are ready to read.

To get started, sign in using the Quick Suite link and credentials Intellova provided during onboarding. Once you're in, you'll see the dashboards prepared for your business. If you can't find a dashboard you expect to see, or you need access for a new team member, contact Intellova support rather than trying to recreate it yourself — we can grant access and point you to the right view.

Each dashboard combines data from multiple source tools into one place, so a single chart may draw on your accounting and CRM data together. Start by checking the date range or any filters applied to the dashboard — these control which records are included, and changing them updates the whole view. Hovering over a chart usually reveals the exact figures behind each point or bar.

It helps to know the as-at time for your data. Intellova refreshes your database from your source tools on a schedule, so a dashboard reflects the data as of the last successful refresh, not necessarily this exact minute. If a sale or support ticket happened in the last little while, it may not appear until the next refresh runs. When you're comparing figures across teams, make sure everyone is using the same filters and date range so you're comparing like with like.

First, rule out the simple causes: check that the date range and filters match what you expect, and remember that recent activity may not be included until the next scheduled refresh. A figure that seems low or high is often just a filter set to last month, or a refresh that hasn't run yet.

If the data still looks wrong, it may point to an issue with one of your connected sources. Note that when a refresh from a source fails, Intellova still sends an email notification, so check your inbox for any alerts — a failed save or sync can explain missing or stale figures. If you can't account for the discrepancy, contact Intellova support with the dashboard name, the figure in question, and the date range you're looking at, and we'll investigate the source data for you.