Support at Home, by the numbers: our read on KPMG's 2026 aged-care analysis

Support at Home — the reform of in-home aged care that commenced in late 2025, replacing Home Care Packages — is reshaping a sector that is already growing fast. KPMG's Aged Care Market Analysis 2026, now in its ninth year, is one of the clearest reads on the numbers behind that shift.

We've pulled out the figures most relevant to providers planning for the new model. Every number below is KPMG's, covering FY25 (1 July 2024 – 30 June 2025) unless noted; see the report for the full picture.

The part that jumped out to us is KPMG's guidance to providers. Among its key considerations, the report leads with “digitise to unlock new value” — using technology and AI to reduce admin, support virtual care and guide informed decisions. KPMG notes that buyers are prioritising organisations with efficient, technology-enabled operating models.

As KPMG's Helen Sutherland puts it in the report: “Home care providers that have a strong technology backbone, high quality clinical governance and workforce compliance are attracting premium valuations.”

Here's where we'd add a view of our own. Support at Home moves providers to a more tightly classified, capped, contribution-based funding model with stricter reporting. In practice that means reconciling what you claim against what you deliver and what you're paid, tracking participant contributions and service-level pricing, and reporting accurately to keep funding flowing.

That's very hard when the data lives in separate rostering, clinical, billing and finance systems that don't talk to each other. The “technology backbone” KPMG rewards isn't one app — it's a single, trustworthy view of your operation. That's exactly what Intellova's claims & billing and unified-data approach are built for.